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The Face Inc products are manufactured under the most stringent conditions. Nonetheless, in the event if your product has a defect or has arrived damaged, you may get an exchange or a replacement within 14 days from the date of receipt. Please note that any return shipping charges of the exchange is to be borne by the recipient.
How to make an exchange or replacement request?
(i) Order reference number
(ii) Name of specific item that you would like an exchange or replacement
(iii) Picture of the product if the item has arrived damaged
(iv) Short description of the damage